Returns Information

At Melissa Phair, we hope you love your pieces as much as we do! However, if your item is unsuitable, you are welcome to return it within 14 days of receiving your order. Returns are not free and we do advise all customers to use a tracked service as we can not accept returns that are lost.

Returned items must be unworn, unused, unwashed and free of stains, makeup, fake tan products and perfume. All orders have a ‘do not remove tag’, that makes the item ineligible for a return if removed. All items are quality controlled by our distribution centres. Any items returned damaged or soiled will be refused and returned to the customer. 

If you are returning a faulty item, we please ask that you notify us by email on the day you receive the item so we can resolve the issue together.
Please contact returns@melissaphair.com 

Items bought in our sale can only be exchanged for a credit note.

Exchanges

You can exchange (for the same item) in a different size within 14 days of receiving your order. You pay the shipping return to us but we will ship your new order for free (UK customers only)

Refunded items can take up to 10 working days to be credited back to the original payment method